We also were told that we could not get a shuttle to the airport and to get a Lyft, Uber or Taxi. We didn't expect everything to be complementary but one meal at least (we only charge two meals). My husband's play leveled up to the next tier during our stay. However this time when we checked with the Casino Host, they told us we had nothing. We normally get a few comps, which the Pit Bosses offer us for meals. We also asked for comps for meals from the pit bosses and were told that because we are guest staying at the hotel, charge everything to your room and at the end a Casino Host will review your play and determine if you are eligible for any comps. A refrigerator is a nice convenance and should be available in every room for guest to use. The room had a refrigerator with items for purchase and a sign that stated the refrigerator could not be used for personal items or a fee will be charged $25/day. We needed a refrigerator to store some perishable items and had to 'rent' one for $15/day+tax. We checked in and requested a room close to the elevator, we got a room two doors from the opposite end of the elevator. We bring friends and promote the hotel to everyone we talk to, however this time was the worst experience. We are usually very happy and love staying there. We stay at Red Rock every time we go to Las Vegas, which is about 3-4 times a year. I would say although, the hotel has family attractions it is not set up for families at all. Obviously, bad neighbours are not the fault of the hotel, but it added to the stressful experience overall. It was 12.30 pm and 7.30pm and once more around 8pm(this one was literally the baby squealing, not sure what we are meant to do about a baby making noise) it was over all a very stressful experience for our two days that was meant to be a relaxing time. We also, had awful neighbours who called noise control on our children and were banging on the walls. Thankfully, they had a refrigerator available on request, but it was only free due to my husband's need to refrigerate his medicine. They also do not offer a refrigerator, the one they do provide, is again filled with drinks and candy you are not allowed to use it for personal use and again cost money to remove it. The lovely bell hop suggested putting a towel over it, thankfully thatbseemed tondo the trick.

The most concerning part, was that it was filled with candy at child level, even my baby could reach it, worst of all it was weighted, so if it was removed you only had 15 secs to put it back before you were charged. Upon arrival we noticed the snack area and requested it be removed. We recently stayed at the Red Rock with our young family, children 6,4, and 10 months old.

Red rocks casino resort